Quotes From Topps Regarding Customer Service
Topps Employee: When a redemption card is put into a product, we generally have an agreement with each respective athlete to sign cards for us. However, an athlete’s schedule, agent, desired compensation, etc. are all subject to change and greatly affect our inability to insert the particular card in.
Topps Employee: Unfortunately, this does not always guarantee a timely signing session, as professional athletes travel frequently, as well as have varying degrees of willingness to sign cards for us.
Topps Employee: For some redemption cards we have to schedule a printing with an upcoming product release.
Topps Employee: Customers chose to purchase a redemption for a specific player, at their own risk.
Topps Employee: Independent retailers and large retail stores can of course choose to sell our boxes of cards that contain expired redemptions. We cannot have them recall our product just because 2 cards inside are expired.
Topps Employee: Pack-searching and tampering retail stores has become somewhat of an epidemic, and one that we are constantly trying to police and prevent. However, once our product ships to the retailers, there is little we can do to stop this unfortunate kind of criminality.
Collector on Facebook created a redemption card for Topps. He wants to send them this card for a box of 2013 Triple Threads Baseball. At some point in the next three years Topps will be able to redeem the card for cash.