Waiting for an update on the status of your redemption can be an emotional journey. If it's a card you really want, the wait can be excruciating. Having pending redemptions can already fray the nerves. Any kind of unsettling event, might cause utter panic.
Topps, Panini and Upper Deck all have had their fair share of redemption card nightmare stories. On going dramas include Panini's Reward website, which as of February 21, 2018 didn't have an active SSL certificate. Without an SSL certificate, the website is unusable on most internet browsers.
Not to be outdone, the entire redemption portion of Upper Deck's website was down for over four weeks, starting around January 21, 2018. News of the outage was first reported on the Hobby Insider Forum (must be member to view).
Collectors began to voice their concern and complain to UD across a few sports card forums and social media. Speculation was some data was lost and Upper Deck was restoring the information, perhaps by hand.
On February 16, 2018 Upper Deck did update collectors, saying the site would return on February 20.
Statement on Upper Deck's member registration, redemption, UDA hologram and NPN pages. pic.twitter.com/GFhSlRFxg2— Upper Deck (@UpperDeckSports) February 16, 2018
Once the site did go live, some collectors said Upper Deck was coming up short.
All my 28 redemptions say the player did not reach his performance-your card is not a winner. They are all artifacts redemptions?!
My 17 redemptions are not there!
Have 4 redemptions that I'm waiting for and one is screwed up. Shows a card I've already received.
I’m missing at least 5 cards. They aren’t in the pending or fulfilled section. Totally gone.
Interesting, all my redemptions are there but the descriptions don't match the cards.
Lost 1 of my redemptions.
ALL of mine are accounted for EXCEPT for the last 6 redemptions.
I'd love to be a fly on the wall for the conversation with your lawyer.
I seem to be missing two redemptions, they are not in the Pending or Fulfilled or Other.
How long is patient? They had ONE MONTH to fix this, announced a date to roll out this today, and its STILL wrong.
Sports card websites need to take internet security and data storage very seriously.
From July 30, 2016 – October 12, 2016 the Topps website was hacked and customer information was stolen.
Blowout Cards customers who used credit and debit cards from January 2017 – April 20, 2017 could have had data stolen. Collectors reported over $100,000 in fraudulent charges.
The Godfather of Group Breaking, Firehand Cards was hacked in August of 2017
Stay tuned for more updates.