Customer Service Concerns Arise at Steel City Collectibles

by Liz Reagan // in News

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Customer Service Complaint: Steel City Collectibles

In a rapidly expanding world of sports card collecting, trust between customers and retailers remains paramount. However, a recent complaint received by Sports Card Radio reveals that some users may be facing unexpected roadblocks when attempting to complete their transactions.

A customer we will call Dave, an enthusiast of the craft, recently shared his experience with Steel City Collectibles, a prominent player in the sports card market. On September 5th, 2023, Dave placed an early morning order for a 20-box blaster case of the sought-after 2022 Fleer Metal Champions. Eager to ensure the smooth processing of his purchase, especially given his newcomer status with ordering with Steel City, Dave promptly contacted their customer service. Receiving verbal assurance that his overnight shipment would arrive without any hitches, he soon found a confirmation email from Steel City nestled in his inbox.

Steel City Collectibles eBay Account

However, the joy of a successful transaction was short-lived. Merely six hours later, after the close of business by Eastern Standard Time, a subsequent email from Steel City Collectibles abruptly announced the cancellation of his order, citing concerns of potential credit card fraud. Dave emphasized that, throughout this period, he received no phone calls or additional instructions to address or resolve the alleged payment issue.

Describing his ordeal as a combination of “irritation” and “horrible customer service,” Dave hopes his narrative will serve as a cautionary tale for fellow collectors. His primary intent is to prevent others from potentially squandering both time and resources, especially with vendors that might not offer transparent communication avenues.

While individual experiences can vary, such testimonials underscore the importance of consumer diligence and open dialogue between businesses and their clientele. As the sports card industry continues to flourish, one hopes that instances like these will prompt companies to continually evaluate and enhance their service standards.

[Note: This article represents the experiences and opinions of Dave and does not serve as an indictment of Steel City Collectibles as a whole. Customers are always encouraged to conduct their own research and reach out to companies directly for any concerns or clarifications.]

About the author 

Liz Reagan

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